To be eligible for a refund, your item must be unused and the Pura Vida bracelet and hangtag must still be attached to the item, all swim styles must have the hygienic sticker still in place. Please send back in original packaging.
Please contact firstname.lastname@example.org for instructions on shipping your item(s) back.
Once we have received your return, your refund will be processed within 5 business days and you will be notified via email. Your credit card or bank may require additional time for processing. Original shipping charges are not refundable. You will be responsible for paying for your own shipping costs for returning your item(s).
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We will replace items if they are defective or damaged. In this case please contact email@example.com for instructions on shipping item(s) back for a replacement item. Otherwise we do not process exchanges at this time. If you need a different size please place a new order and return your original item.